FREQUENTLY ASKED QUESTIONS AND ANSWERS
YOU WILL FIND THE SOLUTION TO YOUR PROBLEM AND USEFUL INFORMATION HERE
GENERAL
UniCaps is the name of our company which produces the capsules with great know-how and care. MY COFFEE CUP is the name of the umbrella brand under which we offer organic coffee from the MY COFFEE CUP brand and organic tea from the MY TEA CUP brand.
We are as enthusiastic tea connoisseurs as we are coffee connoisseurs. We want to expand the possibilities of your Nespresso®³, which can prepare not only coffee capsules but also tea, depending on your needs and the time of day.
On the one hand, we offer sustainable organic tea capsules and organic coffee capsules made mainly (96%) from renewable raw materials. The result is a great natural taste with a clear conscience – quickly and easily. All our products are also certified CO₂¹ neutral by ClimatePartner. We offset all emissions, for example from cultivation and transport, through various climate protection projects.
Our products are therefore all certified organic, compostable in the garden and climate neutral¹.
DISCOUNT CODES
Once you have selected all the desired products in our online store, click on the shopping cart. Below you will find an input field for the discount code. If you enter your discount code, the discount will automatically be deducted from the final total during the checkout process.
Vouchers and discount codes can only be used before completing the ordering process and cannot be redeemed afterwards.
First check if your discount code is only valid for a specific product or a specific period of time. If you still can't find a reason, just write a message using the contact form and describe your problem. Our support team will be happy to help!
FOR PROFESSIONAL CUSTOMERS
We would be happy to send you a tailor-made offer for your company. Please contact our professional customer service at helpdesk@unicaps.eu or use the contact options on our website.
We offer special conditions to professional customers. As a professional customer, you can also pay by invoice; in the future, convenient subscriptions will also be available. We would be delighted to make you an offer, do not hesitate to contact us!
OTHER QUESTIONS AND COMMENTS
If you have any general questions, simply send an email to helpdesk@unicaps.eu.
If you have any questions regarding your order or complaints, please contact our support using the contact form.