To use a voucher, you must create a customer account. The voucher code can then be easily entered under MY CREDIT. This will be credited immediately and you can start shopping immediately. Your remaining credit remains stored in your customer account until your next purchase. As long as the balance is positive, this payment method will be automatically selected and no other payment method can be selected. The current credit value is automatically displayed during checkout.

No. As long as the balance of your customer account under MY CREDIT is positive, this payment method will be automatically selected and no other payment method can be selected. The current credit value is displayed during checkout.

First check if your promotional code is only valid for a certain period. If you can't find a reason, just write a messageusing the contact formand describe your problem. Our support team will be happy to help!

No. As long as the balance of your customer account under MY CREDIT is positive, this payment method will be automatically selected and no other payment method can be selected. The current credit value is displayed during checkout.

Yes, discount codes and a voucher can be combined.

Yes. You can use your voucher on all items offered in our online store.

In the online store, select the voucher amount, click on the shopping cart and proceed to checkout. After successful payment, you will receive your voucher in PDF format by email after just a few minutes.

First check if your promotional code is only valid for a certain period. If you can't find a reason, just write a messageusing the contact formand describe your problem. Our support team will be happy to help you!

If you have received incorrect or damaged goods, you can return unopened goods to us free of charge within 14 days. Simply send a requestvia our contact form.

After receiving the goods, you will immediately receive your refund or replacement delivery. We recommend using the original package to send the return.

No. Your voucher has a monetary value and therefore cannot be returned.

Since a voucher is sent by email, no gifts are given when you purchase a voucher alone. Please add enough coffee or tea to the basket to receive your gift.